LicencePro Privacy Policy
Last Updated: 1 January 2025
1. Introduction
LicencePro is committed to protecting your personal information and ensuring it is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal information we obtain from you when you use our website, mobile applications, and other related services (collectively, the "Platform"). By accessing or using the Platform, you agree to this Privacy Policy and our Terms and Conditions.
2. Our Commitments
2.1. We are dedicated to ensuring that your personal information is secure and managed in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2.2. We continuously review our practices and update our policies as needed to maintain a high standard of privacy protection.
3. Acceptance
By visiting our website at https://licencepro.com.au/ and using our services, you acknowledge and agree to this Privacy Policy and our Terms and Conditions, which are available on our website.
4. Contacting Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at any time using the details below:
5. Collection of Personal Information
5.1. Information from Learners
We may collect the following personal information from Learners when they use the Platform:
- Full name
- Date of birth
- Pickup address
- Billing address
- Email address
- Details of any products or services purchased
- Additional information provided through forms or interactions on our website
- A unique customer reference number
- Telephone number
LicencePro may share this information with Driving Instructors solely for the purpose of delivering driver training services.
5.2. Information from Driving Instructors
When you register as a Driving Instructor, we may collect details such as:
- Full name
- Date of birth
- Gender
- Billing address
- Email address
- Telephone number
- Driver’s licence details
- Driving Instructor licence details
- Working With Children Check (WWCC) numbers
- Vehicle registration number
This information may be provided to Learners as necessary to facilitate bookings and the provision of driving lessons.
5.3. Methods of Collection
We collect personal information through various means, including:
- The account registration process
- Online forms and order placements
- Interactions with our customer support team
- Feedback, comments, and account settings
- Preferences and ratings
- Use of cookies and similar technologies (see Section 8)
We may also obtain information from other sources to enhance our records, including demographic and browsing data.
6. Automatic Data Collection
When you visit our website, we automatically collect certain technical information, including:
- Your Internet Protocol (IP) address
- Device identifiers and connection information
- Details about your browser and operating system
- Statistics regarding page views and referral URLs
- Advertisement data and analytics information
This information helps us understand how our Platform is used, determine your general geographic location, and tailor our content accordingly.
7. Use of Your Information
Your personal information is used for the following purposes:
- Facilitating and managing bookings for driving lessons
- Communicating important service updates and offers
- Responding to inquiries and resolving issues
- Conducting internal analysis to improve our Platform and services
- Ensuring compliance with legal obligations and investigating potential breaches
8. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform:
- Session Cookies: These are temporary cookies that expire when you close your browser. They help us maintain your session and do not store personal information.
- Persistent Cookies: These cookies remain on your device for a set period and help us remember your preferences and track your usage for statistical purposes.
You can adjust your browser settings to reject cookies; however, this may affect the functionality of our Platform. We also advise reviewing the privacy policies of any third-party sites that may use cookies when you follow a link from our website.
9. Disclosure of Personal Information
We do not sell, rent, or lease your personal information. We may share your information in the following circumstances:
- With Driving Instructors to facilitate the provision of driving lessons
- With third-party service providers (e.g. customer support, IT services, payment processing) who are contractually obligated to protect your data
- When required by law or to protect our rights, property, or the safety of our users and the public
Any third parties with whom we share your information may be located in Australia or overseas and are required to adhere to appropriate data protection standards.
10. Data Storage and Security
- Your personal data is stored on BookingTimes servers and databases.
- BookingTimes employs industry-standard security measures, including encryption (e.g. SSL and AES-256), to protect your data from unauthorised access, loss, or misuse. Although no system is 100% secure, they take reasonable precautions to safeguard your personal information.
11. Third-Party Services
We may use third-party providers to help us deliver our services, including for:
- Payment processing
- Marketing and advertising
- Customer support and communications
- Data analysis and IT services
These third parties are only permitted to use your personal information as necessary to perform their services for us. We encourage you to review their respective privacy policies for more information on how your data is handled.
12. Third-Party Websites
Links on our Platform may direct you to external websites. Please note that this Privacy Policy does not apply to those sites. We recommend that you review the privacy policies of any third-party websites you visit.
13. Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, or updates via email or other electronic means. You may opt out of receiving such communications at any time by following the unsubscribe instructions in the email or by contacting us through our support link.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon being posted on our website. If we make material changes to the way we collect or use your personal information, we will notify you by prominently posting a notice on our Platform or via email.
15. Transfer of Data
In the event that LicencePro is acquired or merged with another organisation, your personal information may be transferred to the new owner. In such a case, we will ensure that your data remains protected in accordance with this Privacy Policy.
16. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent where your data is processed on a consent basis
- Lodge a complaint if you believe your privacy rights have been infringed
To exercise any of these rights, please contact us using the details in Section 4.