Privacy Policy


What is Collected

LicencePro collects your personal information when you use the website and communicate by email or phone. This information can include your name, contact information, phone numbers and payment information.

We may also collect non-personal information such as usage as your IP address, browser version, operating system which may be released in anonymous form such as a report publishing our website usage trends.

Any credit card details are processed securely in a PCI compliant payment gateway using a secure HTTPS internet connection.

Like most websites, LicencePro uses cookies to store a user's website preferences. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using our website, with the drawback that certain features will not function properly without the aid of cookies.

How it is used

The personal information that is collected to provide is for billing, identification, authentication, service improvement, research and website development.

LicencePro will not share your personal information to anyone except to provide the requested services, develop our products, protect our rights, assist with a lawful investigation, comply with the law, or to contact you.

Some third party service providers such as website hosts, payment service providers and backup service providers may have access to personal information held by us that a) need to know that information in order to process it on behalf of LicencePro or to provide services available at the LicencePro website and b) have agreed not to disclose it to others.

Aggregated non-personal data is collected by LicencePro may be shared with third parties in order to improve the LicencePro website.

Our commitment

LicencePro handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The sections that follow give more detail about how we collect, use, store and protect your information when you use our website and services.

Information we collect from learners

  • your name, date of birth and contact details, including email address and phone number;
  • your pick-up and billing addresses;
  • details of the lessons, packages and vouchers you buy, and a customer reference number;
  • information you give us through forms, messages, reviews and ratings.

We share learner details with your instructor only so they can deliver your lessons.

Information we collect from instructors

  • your name, date of birth, gender and contact details, including email address and phone number;
  • your billing address and payment details;
  • your driver licence and driving instructor licence details;
  • your working with children check number;
  • your vehicle registration number.

We share instructor details with learners as needed to arrange bookings and lessons.

How we collect it

  • when you register, book, buy a voucher or fill in a form;
  • when you contact our team or leave feedback, a review or a rating;
  • through cookies and similar technologies when you use our website.

Information collected automatically

When you visit our website, we automatically collect technical information such as your IP address, device and browser details, operating system, pages viewed and the site that referred you. This helps us understand how the website is used and improve it.

We use session cookies, which expire when you close your browser, and persistent cookies, which remember your preferences. You can set your browser to refuse cookies, but some features may not work properly.

How we use it

  • to arrange and manage bookings, payments, packages, vouchers and credit;
  • to send booking confirmations, reminders and service updates;
  • to respond to questions and resolve issues;
  • to improve our website and services;
  • to meet our legal obligations and investigate possible breaches of our terms.

Who we share it with

  • instructors and learners, to arrange and deliver lessons;
  • service providers who help us run our business, such as our booking system, payment, email, SMS, marketing and IT providers;
  • government agencies, regulators or law enforcement, when the law requires it.

We never sell, rent or lease your personal information.

Keeping your information safe

  • Your information is stored securely in our booking system, which uses industry-standard security such as encryption.
  • We limit access to the people who need it, and keep it only as long as we need it or as long as the law requires.
  • If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner.
  • We don't use automated decision-making to make decisions that significantly affect you.

Offers and messages

As a LicencePro user, we may send you offers and updates from time to time. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

Other websites

Our website may link to other websites. This policy doesn't apply to them, so please read their privacy policies.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we'll respond within 30 days. There's no charge.

Privacy complaints

If you have a privacy concern, contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.

Contact us

Email info@licencepro.com.au, send us a message through our contact page, or write to PO Box 3590, Rouse Hill NSW 2155.

Social Media

LicencePro may tag you in a photo on Social Media or include your Facebook profile photo if you leave a testimonial. You can request for photo to not be displayed or shared.

Business Transfers

If LicencePro was acquired, or in the unlikely event that it goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of LicencePro may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, LicencePro may change its Privacy Policy from time to time, and at LicencePro sole discretion. We encourage users to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Questions or complaints

Your privacy is taken seriously. You can contact LicencePro anytime at info@licencepro.com.au with any questions or complaints regarding how your personal information is handled.