Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with LicencePro - ABN 21 602 137 217.

About LicencePro

LicencePro is an online platform that connects learner drivers with independent, accredited driving instructors (our "partnered instructors"). These Learner Terms and Conditions apply when you book through LicencePro. Our Payment Policy forms part of these terms.

• Partnered instructors run their own driver training businesses. They're not LicencePro employees.
• When you book, your lesson is provided by your instructor. LicencePro takes your booking and payment as the instructor's agent.
• Every partnered instructor must hold the driving instructor licence required where they teach and a working with children check, and must follow our Code of Conduct. You can read an instructor's profile before you book.

Who can book

When you book, you confirm that the learner:

• holds a current learner licence or higher, or another licence that allows them to drive in the state or territory where the lesson takes place; and
• is at least 18 years old, or has the consent of a parent or legal guardian. If the learner is under 18, these terms bind both the learner and the parent or guardian who consents.

Lessons

• A standard lesson is 1 hour, including any briefing and debriefing.
• Lessons start and finish at the pick-up address you choose when booking, unless you and your instructor agree otherwise.
• Please be ready 10 minutes before your lesson starts. Your instructor will wait up to 15 minutes, and any waiting time comes off your lesson. After 15 minutes, your instructor may cancel the lesson and the full lesson fee applies.
• Wear suitable footwear. We recommend flat, enclosed shoes.
• You must follow your instructor's instructions before and during the lesson.
• Your instructor may end a lesson early if you drive recklessly, don't follow their instructions, don't meet a condition of your licence (for example, not wearing required glasses), or are affected by alcohol or drugs. In that case, the full lesson fee applies.
• If your instructor is running late or can't make your lesson, we'll help you reschedule at no extra cost, or move the amount you paid to your account as credit.

Lessons in your own car

Your first lesson must be in your instructor's car so they can assess your driving. After that, if your instructor agrees, you can have lessons in your own car. Your car must be registered, roadworthy, meet the learner vehicle rules where you live and be fully insured. You're responsible for your car, its insurance and any fines it receives, except where loss or damage is caused by your instructor's negligence.

Prices and payment

• LicencePro sets the price of each booking. Prices can vary by suburb, transmission type and instructor, and you'll see the total before you pay.
• All prices are in Australian dollars and include GST.
• You pay online by card when you book.
• When you buy several hours in one transaction, you may receive a discount as bonus credit, as explained in our Payment Policy.
• Only pay through LicencePro. Payments made directly to an instructor aren't covered by these terms.
• We may correct obvious pricing errors. Price changes don't affect bookings you've already paid for.

Cancelling or changing a booking

• You can cancel or reschedule free of charge with at least 24 hours' notice.
• If you cancel with less than 24 hours' notice, or don't turn up, the full booking fee applies. Your instructor may choose to waive it and let you reschedule.
• When you cancel with enough notice, the amount you paid goes to your LicencePro account as credit, which you can use for future bookings.

Packages, vouchers and credit

• Packages and vouchers are valid for 6 months from the date of purchase. For those 6 months, they cover the lessons they were bought for, even if prices go up.
• After 6 months, any unused value becomes credit on your LicencePro account at the price you paid. The credit can be used for any booking at the prices current when you book. It's valid for another 30 months and then expires.
• Packages, vouchers and credit can't be exchanged for cash or refunded, except where the Australian Consumer Law requires it. Bonus credit from discounts is non-refundable.
• Vouchers can be given to, shared with or transferred to anyone.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms limits these rights. Apart from them, and to the extent the law allows, we're not liable for indirect or consequential loss.

Respect and safety

• We don't tolerate abuse, threats or harassment of our team, instructors or other users. If this happens, we may cancel your bookings and close your account.
• Partnered instructors agree to take payment only through LicencePro. Please don't arrange or pay for lessons with them outside the platform.
• We may decline a booking or close your account if you breach these terms or put anyone at risk.

Messages from us

• We'll send you booking confirmations and reminders by email and SMS.
• As a LicencePro user, we may also send you offers from time to time. You can opt out at any time.
• Our Privacy Policy explains how we handle your personal information.

Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to that booking. If a change materially affects a booking, package or credit you already have, we'll let you know by email before it takes effect.

Governing law and contact

These terms are governed by the laws of New South Wales.

Questions or complaints: send us a message through our contact page or email info@licencepro.com.au.

Modifications to Services and Prices

• LicencePro reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
• Prices of all Services are subject to change with or without notice.
• LicencePro shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.